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Forums - Help, I can't access Renshuu

Top > renshuu.org > Bugs / Problems > Resolved Bugs



avatar
Nepu-Tech USA
Level: 1
Hello, I've been trying to use the website but nothing would load. Everything stays loading and eventually I get a Page cannot be found error.
No link works, I tried erasing my Cache and even using different browsers, please help :(
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0
7 years ago
avatar
マイコー
Level: 328
I'm sorry to hear that you are having problems. I've never seen an error like that. I just jumped into your acct and was able to load the schedules without a problem.

Have you been able to try on a different device, perhaps on a different network? (home vs. mobile, for example)

Edit: I do want to say that I found some evidence of your problem. I added in a bit of code that I believe should help, although the issue wasn't coming up when I tried it, so I could not confirm an improvement.

Let me know how it looks on your end!
1
7 years ago
avatar
Nepu-Tech USA
Level: 1
Thanks for the reply, I tried a mobile phone and it didn't work either. It's weird because the first day I logged in everything was working fine and nothing has changed since then. I tried again today and it still won't load the pages for me and says File not Found :(
Every other website works and I cleared all cookies and Internet Cache, I have no firewall or VPN. I tried Firefox, Google Chrome and Opera on my phone, same thing.

Thanks for your help

EDIT: I just tried Explorer/Edge and got this but doesn't let me see an error log, I also tried using another account, Zeriel00@protonmail.com when I got the picture below, maybe you can see the log?

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0
7 years ago
avatar
マイコー
Level: 328
Thanks again. I was able to replicate the issue this time, and it does appear to be working much better now (at least on this end). Please give it a shot!

I also found an additional area which needs optimizing (kanji lists) which should load up that page even faster, but it'll take a bit more time to do.
1
7 years ago
avatar
Nepu-Tech USA
Level: 1
Thanks again. I was able to replicate the issue this time, and it does appear to be working much better now (at least on this end). Please give it a shot!

I also found an additional area which needs optimizing (kanji lists) which should load up that page even faster, but it'll take a bit more time to do.

Yea it works now! Thanks so much!! I was afraid I wouldn't be able to use the site! The Kanji lists especially like you said would never open for me the lessons would open very rarely but now everything seems to be working fine :) Thanks again, I will try out Pro when I get paid :D
0
7 years ago
avatar
マイコー
Level: 328
Great! I'll close this thread, but let me know if you have any other questions or problems!
0
7 years ago
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