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Forums - Double subscription

Top > renshuu.org > Bugs / Problems



Level: 100, : 0

Hi,

Yesterday 25th my subscription was automatically renewed. However, I wasn't aware of it because I didn't read the email from Google Play Store or PayPal.

Today, upon opening the app, I was told my subscription had expired. I chose the monthly option and paid with the same method. Once I checked my emails, I noticed I have two active subscriptions. I've been billed twice.

Would it be possible to cancel one of them?

Thanks!



0
2 months ago
avatar
Site admin
Level: 111, : 6,656

The cancelling needs to be done from your end, but I'm happy to refund one of them for you!

To cancel, open up your Play Store app, tap your icon in the top-right, then go to Payments and subscriptions. You can cancel one of them there.

I'll process the refund as soon as I finish this message!

0
2 months ago
avatar
Site admin
Level: 111, : 6,656

Update: I refunded the one month and made the cancellation from this end. Due to exchange rates, the subscription price went down a bit in your local currency, so I cancelled the more expensive of the two subscriptions :)

0
2 months ago
Level: 100, : 0

Thank you very much, マイコー!


0
2 months ago
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Top > renshuu.org > Bugs / Problems


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