Vocabulary dictionary

Kanji dictionary

Grammar dictionary

Sentence lookup

test
 

Forums - Double subscription

Top > renshuu.org > Bugs / Problems > Resolved Bugs



avatar
ドロちゃん
Level: 154

Hi,

Yesterday 25th my subscription was automatically renewed. However, I wasn't aware of it because I didn't read the email from Google Play Store or PayPal.

Today, upon opening the app, I was told my subscription had expired. I chose the monthly option and paid with the same method. Once I checked my emails, I noticed I have two active subscriptions. I've been billed twice.

Would it be possible to cancel one of them?

Thanks!



0
1 year ago
Report Content
avatar
マイコー
Level: 262

The cancelling needs to be done from your end, but I'm happy to refund one of them for you!

To cancel, open up your Play Store app, tap your icon in the top-right, then go to Payments and subscriptions. You can cancel one of them there.

I'll process the refund as soon as I finish this message!

0
1 year ago
Report Content
avatar
マイコー
Level: 262

Update: I refunded the one month and made the cancellation from this end. Due to exchange rates, the subscription price went down a bit in your local currency, so I cancelled the more expensive of the two subscriptions :)

0
1 year ago
Report Content
avatar
ドロちゃん
Level: 154

Thank you very much, マイコー!


0
1 year ago
Report Content
Getting the posts




Top > renshuu.org > Bugs / Problems > Resolved Bugs


Loading the list
Lv.

Sorry, there was an error on renshuu! If it's OK, please describe what you were doing. This will help us fix the issue.

Characters to show:





Use your mouse or finger to write characters in the box.
■ Katakana ■ Hiragana