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Forums - White screen

Top > renshuu.org > Questions about renshuu



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リスにゃん
Level: 85

Guys, does your renshuu app leads to white cren after you opened it?

0
3 years ago
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マイコー
Level: 292

Which app are you using - the android or the iOS one? If you know how to, I would recommend doing a data/cache reset on the app (and log in again after doing so) to see if that helps.

If it doesn't, drop me a line at michael@renshuu.org, and I'm sure we'll be able to get to the bottom of it!

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3 years ago
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リスにゃん
Level: 85

I use on iOS. I should uninstall then reinstall it. It did good job, but it's little bit take time. Good for me, I don't eed to log in every single time

0
3 years ago
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I see this on the iOS app whenever I background the app for too long. It’s not new. Force quit and restart takes care of it.

0
3 years ago
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マイコー
Level: 292

is it just the background that is white, and the menu UI is available? If it is, can you open/close various menu elements?

0
3 years ago
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It looks like this.

None of the buttons on the top seem to work. The menu button brings out the menu, but nothing there seems to work either.

A good reliable way to force this to happen is to take a photo (not a screenshot).

1
3 years ago
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マイコー
Level: 292

I'm not an iOS daily user - could you give me an explicit set of steps for the photo replication trick?

0
3 years ago
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  1. Open renshuu
  2. Switch to camera
  3. Take a photo
  4. Click on the inset to view the photo
  5. Switch back to renshuu

Edit: added step four. May not be required, but I do it reflexively, so I don’t know.

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3 years ago
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マイコー
Level: 292

Thanks - I was unable to replicate it on this end (iPad on newest OS version), but I'll try on my older iPhone models when I get a chance!

If I am able to replicate it, though, I feel pretty good that I'll be able to fix it! I am off for a few days on a planned vacation, so responses may be slow until next week.

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3 years ago
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Lisa official
Level: 2

Dice

0
3 years ago
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